Gunnerz Turret

I used to work at Tele – Tech call center. It was for a cell phone company in the states. I used to get calls for all sorts of things from troubleshooting to billing to new purchases. Once in a while i’d get a person that was extremely happy and point out that i was Canadian.  I was like holey fuck ! how you know that… Then they gladly and gleefully point out i said “Eh.”

So the rest of a call was usually a pick me up cause they end up being super nice and friendly which is quite a change from the usual anger I’d get.

Another call i had was some early 20’s guy that wanted to upgrade his cell plan but we ended up talking for like 1hr or so about his trip to Vegas, my supervisior would come by and i’d say im troubleshooting his phone and she’s nod and moved along. It was a call that should’ve took like 2min tops but it made my shift go by pretty good.

Another part of our job was to try to upsell people some new cell models , one of these phones were shaped like a brick and was durable and shock resistant ideal for a construction site and stuff like that. Well i never actually seen one aside from pictures so I’d pitch it to customers and they’d be meh about it, well this one customer had one and one of my lines was it was shock resistant and can take a beating then i heard a loud *WACK* from the other end… I was like holy cow what was that, the customer then said ” It shattered into pieces what are you going to do for me now ? “

I was at such a loss for words and pretty well shocked to shit , then the laughter erupted on his end and he wasnt alone , he had about 3-4 people around him and i was on speaker…  needless to say i wasnt impressed but i have to admit i’d probably do the same to someone if the opportunity came.

I hated working for the call center but it had its great epic moments….